The guarantee of our most products is one year.
Within 1 month, if the products has questions, we can full refund or exchange a new item.
Within 1 year, if the products has questions, we offer free repair.
Before shipping out, all of our goods will be checked by our engineer and QC about the basic function of the hardware and software, the appearance, the packing, the necessary accessories and power adapter plug standard. After finish quality check,our QC stuff will paste our own QC label in the form of month/date/year on every product.
If you have any using problem of the products bought from XtunerShop.com, please feedback to us first, we will contact with you to find a good solutions.
Some problems can be easily solved Via our technical support.
Lost Products: If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP.